Case Study: Lowell Five Bank achieves 123.6% revenue growth via digital channels with Engageware Appointment Scheduling

Lowell Five Bank drives 123.6% digital revenue growth with Engageware

Lowell Five Bank faced challenges with a manual and reactive appointment scheduling process, where its call center and branches operated in separate silos, leaving customers with no options for service outside of standard business hours. The bank turned to Engageware's Appointment Scheduling service to address these issues.

By implementing Engageware's solution, the bank centralized its scheduling, which provided branch managers with advance visibility into appointment demand to enable proactive staffing. The measurable results for Lowell Five Bank were substantial, including a 123.6% increase in revenue via digital channels and a 136.2% increase in revenue via self-service IVR. Engageware also helped drive a 62.5% increase in online portal usage and a 79.3% rise in self-service adoption.

Lowell Five Bank