Case Study: Lake Michigan Credit Union achieves $15.2M in loan volume with Engageware Appointment Scheduling and Lobby Management

Lake Michigan Credit Union drives $15.2M in loan volume in 8 months with Engageware

Lake Michigan Credit Union was facing challenges with overly busy branches, frustrating member wait times, and a lack of visibility between its lending call centers and branch schedules. To address this, the credit union turned to Engageware for a solution using its Appointment Scheduling and Lobby Management services.

By implementing Engageware's centralized scheduling system, Lake Michigan Credit Union eliminated departmental silos and gave staff advance visibility into member needs. The results were significant, including $15.2 million in total loan volume within the first eight months, with 85% of appointments representing new business. The Engageware solution also facilitated over 2,300 self-scheduled appointments and the opening of 300 new deposit share accounts.

Lake Michigan Credit Union