Case Study: CEMEX achieves 97% customer query resolution across 6 countries with Engageware AI

CEMEX automates customer service across 6 countries with Engageware and 97% resolution

CEMEX, a leading global building materials company, faced challenges in scaling consistent and timely multilingual customer support across six countries. Their traditional support channels caused delays, and sales teams were burdened with repetitive inquiries. They turned to Engageware AI for a solution.

By implementing Engageware's AI-powered support platform, CEMEX automated 24/7 self-service across multiple languages and time zones. The solution from Engageware achieved a 97% customer query resolution rate, handling 45,000 inquiries since launch, with an average engagement time of just 1 minute and 42 seconds.

CEMEX