Case Study: Banco Comafi achieves 98% resolution and 34 automated WhatsApp banking transactions with Engageware

Banco Comafi achieves 98% resolution rate with Engageware

Banco Comafi, a bank facing pressures from technological change and rising customer expectations, needed to provide instant, 24/7 support without the delays of traditional channels. They turned to the vendor Engageware for a solution.

Engageware implemented a solution automating services on WhatsApp. This resulted in a 98% interaction resolution rate, with 34 banking transactions fully automated and only 5% of interactions requiring human agent transfer. The solution also drove significant growth, increasing monthly interactions from 60,000 to 1.2 million and delivering a 93% ROI on a specific loan campaign within two months.

Banco Comafi