Case Study: First Port Property Management achieves round-the-clock payment efficiency with Encoded

First Port Property Management increases contact centre hours with Encoded’s round-the-clock IVR

First Port Property Management, a leading UK residential property management company, needed to offer its customers a 24-hour automated payment option for service charges and other items. They partnered with vendor Encoded to implement a secure PCI DSS compliant card payment solution, including an Interactive Voice Response (IVR) system, to address this challenge.

Encoded's IVR solution provided a cost-effective, round-the-clock payment service, which allowed First Port to significantly increase its contact centre opening hours. The implementation improved the utilization of existing resources and provided customers with constant access to account information and payments. The vendor's sophisticated technology proved to be the perfect answer to the company's needs.

First Port Property Management