Case Study: The Wine Society achieves secure, scalable payments with Encoded

The Wine Society set for growth with secure automated payments from Encoded

The Wine Society, a member-owned community of wine lovers, faced the challenge of modernizing its operations to securely handle a significant increase in member orders, particularly in its contact center. To ensure secure, PCI DSS compliant telephonic payments and support its growth, the organization partnered with Encoded to implement their Agent Assisted Payments solution.

Encoded provided an integrated payment solution, including their Gateway Services, which connected directly to the society's new acquirer. This allowed agents to process over 70,000 transactions monthly without being exposed to sensitive card data, improving both security and the member experience. The scalable solution from Encoded supported a 40% rise in orders during the pandemic, streamlined operations, and fostered a collaborative partnership for future innovation.

The Wine Society

Karen Coates

Chief Operations Officer