Case Study: Medallia achieves near-100% global compliance training completion with Emtrain

How Medallia Built a Compliance Program That Engages

Medallia, a global SaaS company with more than 1,000 employees and 15 offices worldwide, needed to move from live compliance training to a scalable online program that could support rapid growth, engage employees, and reflect its unique culture. To meet those needs, Medallia partnered with Emtrain to create a culture-centric compliance training experience.

Using Emtrain’s interactive compliance platform, Medallia launched its “Good Medallian” program with branded onboarding, executive-led introduction videos, real-world video vignettes, live Q&A, and reporting tools. The result was nearly 100% global training completion, stronger employee engagement and behavior change, and higher satisfaction scores driven by post-training feedback surveys.

Medallia

Margaret Chow

VP, Deputy General Counsel