Case Study: Weiss Umwelttechnik streamlines global service knowledge with Empolis Service Express

A service portal and a store of knowledge – For all employees, around the clock, Around the world

Weiss Umwelttechnik, a leading manufacturer of environmental simulation and testing machinery, faced a significant challenge in managing its vast and scattered repository of service documentation. Stored in a disorganized local Lotus Notes system, technicians struggled to find the correct information, leading to delayed service requests. To distribute, use, and preserve knowledge across its global workforce, the company partnered with vendor Empolis to implement a new solution using the Empolis Service Express platform.

Empolis implemented their cloud-based "Cloud4Service" solution, creating a centralized, searchable portal for all service documents accessible on any device. The results were substantial, saving 492 service technicians, hotline workers, and dealers a collective 300 minutes daily, which translated to annual savings of approximately €220,000. For Empolis, the project also successfully future-proofed the company's knowledge base, preventing its loss through employee turnover.

Weiss Umwelttechnik

Marco Becker

Service Team Hotline Technical Support