Case Study: Sleep Outfitters cuts turnover by 44% with Employment Technologies Virtual Customer – Sales

Taking a Scientific Approach to Hiring, Sleep Outfitters Cuts Turnover by 44%

Sleep Outfitters, a leading sleep solutions provider, wanted a more scientific way to hire salespeople who could match customers with the right sleep products. While the company already had a screening process, it needed a data-backed approach to identify candidates with the skills to succeed in its consultative retail sales model. Sleep Outfitters turned to Employment Technologies and its Virtual Customer – Sales simulation.

Employment Technologies implemented the EASy Simulation® Virtual Customer – Sales tool, which placed candidates in realistic customer interactions to test their ability to uncover needs and recommend solutions. The results were significant: turnover dropped from about 50% to 28%, a 44% reduction, and Sleep Outfitters reported better hiring decisions and improved training focus through personalized onboarding reports.

Sleep Outfitters

Shawn Kaplan

VP of Human Resources