Case Study: Prospera Hospitality reduces screening time and improves hire quality with Employment Technologies' Virtual Customer Simulation

Prospera Hospitality - Customer Case Study

Prospera Hospitality needed a more reliable way to screen and hire front‑line staff who can handle real customer service situations rather than candidates who merely score well on personality tests. They partnered with Employment Technologies to use the EASy Simulation® Virtual Customer Simulation to evaluate how applicants actually interact with guests and handle common hospitality issues.

Employment Technologies’ Virtual Customer Simulation gave candidates realistic, interactive job previews and let Prospera see how applicants would respond to conflicts, resulting in better prediction of on‑the‑job performance. Prospera reports the tool is user‑friendly, helps candidates self‑select into the industry, and has decreased the time spent pre‑screening and interviewing candidates, making Employment Technologies’ solution both effective and efficient.

Prospera Hospitality

Lisa Purdue

Corporate Director of Human Resources