Case Study: National Wireless Service Provider achieves 55% reduction in turnover and $1.8M savings with Employment Technologies

National Wireless Service Provider - Customer Case Study

National Wireless Service Provider, a leading wireless company with more than six million customers, needed to improve staffing for customer service roles—shortening time to hire, raising performance, and cutting turnover. They engaged Employment Technologies and implemented a new screening process that included EASy Simulation for Contact Center Agents and a job-fit index.

Employment Technologies assessed more than 7,000 applicants, yielding 1,500 hires across five locations (with a 425-person control group). Turnover dropped from 45% to 20% (a 55% reduction), which meant 375 fewer replacement hires and an estimated conservative savings of over $1.8 million in the first 18 months (based on $5,000 per replacement).