Case Study: National General Insurance achieves data-driven hiring and empowered customer-service teams with Employment Technologies' EASy Simulations

National General Insurance - Customer Case Study

National General Insurance, a $4.6 billion property and casualty leader, needed to hire large numbers of high‑performing customer service professionals under strict standards across multiple state regulations. Facing thousands of applicants annually (200+ applicants per role and 500+ hires in target positions each year), they wanted to avoid costly mistakes from interview‑only selection and therefore partnered with Employment Technologies to strengthen their hiring rigor.

Employment Technologies delivered immersive EASy Simulation® SimulTask and EASy Simulation® for Contact Center Agents to measure on‑the‑job performance before hiring. Using these simulations, National General tested thousands of candidates and validated—via an internal survey—that simulation top performers succeeded in training and on the job, boosting new‑hire confidence and creating a data‑driven hiring process that empowers the best talent.

National General Insurance

Sean Loboda

Director of Talent Acquisition