Case Study: Leading Insurance Provider achieves higher performance and lower turnover with Employment Technologies

Leading Insurance Provider Boosts Performance and Cuts Turnover

Leading Insurance Provider, a top-5 U.S. insurance company, was looking for a way to improve claims agent performance and reduce turnover while supporting better customer service. To address these hiring challenges, the company worked with Employment Technologies and used its contact center simulation as part of a six-month predictive study.

Employment Technologies’ simulation accurately predicted job success and retention: 77% of high scorers met expectations versus 57% of low scorers, making strong candidates 35% more likely to perform well. It also helped reduce involuntary turnover, with high scorers 54% less likely to leave involuntarily, giving the company a clearer, data-driven hiring process.