Case Study: Leading Financial Institution achieves better hiring and higher performance with Employment Technologies

Leading Financial Institution - Customer Case Study

A leading financial institution, a Top 5 U.S. bank, was looking for a better way to attract and hire top talent. Its existing process was not giving a complete view of candidate readiness, so it turned to Employment Technologies and its Hire Confidence® solution to improve time-to-hire, candidate job expectations, and prediction of top performers.

Employment Technologies implemented immersive job simulations, starting with Retail Banking and then expanding to Financial Services and Contact Center operations. The results included stronger hiring outcomes and measurable business impact: 37% increase in new money revenue, 44% higher goal achievement for overall revenue, 63% higher customer satisfaction ratings, and 72% reduction in contact center turnover.