Case Study: Leading Collection Agency achieves 50% turnover reduction with Employment Technologies

Leading Collection Agency - Customer Case Study

Leading Collection Agency was looking to reduce hiring time and costs while improving retention and performance, despite already using multiple screeners and interviews. The company partnered with Employment Technologies and used its EASy Simulation for Collection Agents to better identify candidates who would succeed in the demanding debt counselor role.

Employment Technologies implemented the simulation to give candidates a realistic preview of the job, generate diagnostic reports, and create onboarding and coaching plans for new hires. The result was nearly a 50% reduction in turnover, along with lower time and cost to hire and improved job readiness and performance.