Case Study: WoodGreen Community Services enhances workforce training with Employment Technologies

How does a social service agency that offers solutions to the hardest hitting social needs maintain a stellar record for more than 80 years

WoodGreen Community Services, a Toronto-based Canadian United Way agency serving more than 37,000 people each year, wanted to make its new customer service representative training more realistic and effective. To help participants preview the job, practice key tasks, and assess their skills, WoodGreen turned to Employment Technologies and its job simulation tools.

Employment Technologies provided immersive workplace simulations and custom results reports that became an integral part of the program. The solution gave students clearer insight into their strengths and improvement areas, helped them become more competitive in the labor market, and gave WoodGreen staff greater confidence in recommending graduates to employers.

Woodgreen Community Services

Karin Deane

Training Coordinator