Case Study: FirstLight Federal Credit Union achieves 75% reduction in teller turnover with Employment Technologies' EASy Simulation (CareeRx)

FirstLight Federal Credit Union - Customer Case Study

FirstLight Federal Credit Union needed to improve the consistency and effectiveness of its teller onboarding and mentoring. The credit union enlisted Employment Technologies, which had already been using EASy Simulation for Tellers in talent acquisition, to strengthen their mentoring approach with the simulation’s CareeRx Teller Onboarding Guides.

Employment Technologies implemented the CareeRx feature to give mentors strategic, personalized performance plans for each new teller, producing dramatic improvements: 75% reduction in teller turnover, 64% fewer proofing and deposit errors, and 63% fewer outages, along with a more positive, consistent onboarding experience for both tellers and mentors.

FirstLight Federal Credit Union

Grace Munoz

Vice President