Case Study: FivePoint Credit Union reduces turnover by 78% with Employment Technologies

Easy simulations help fivepoint credit union cut turnover by 78%

FivePoint Credit Union, a $517 million credit union in Southeast Texas, was struggling with unusually high employee turnover and wanted to improve how it selected candidates. After receiving negative feedback on its existing pre-employment assessments, the organization looked for a more effective option and found Employment Technologies, using its EASy Simulation assessments for credit union hiring.

Employment Technologies implemented EASy Simulation for Tellers and then expanded to the full credit union suite. The new assessments were easier for hiring managers to understand and better reflected candidate fit, helping FivePoint Credit Union reduce turnover from 29.2% to 6.4%—a 78% improvement—while also boosting employee performance and retention.

FivePoint Credit Union

Vicki Kelly

Senior VP Human Resource