Case Study: ConServe Collection Agency achieves 50% turnover reduction with Employment Technologies' EASy Simulation for Collection Agents

ConServe Collection Agency - Customer Case Study

ConServe Collection Agency, a repeatedly named Best Workplace focused on higher education debt collection, faced high time and cost to hire and elevated collection agent turnover. To address hiring inefficiencies and boost retention, ConServe turned to Employment Technologies and implemented EASy Simulation® for Collection Agents as part of their screening process.

Employment Technologies’ EASy Simulation® gave candidates clearer job expectations and improved job readiness, allowing ConServe to select higher-quality, more committed hires. The vendor’s solution produced immediate, measurable impact: significantly reduced time and cost to hire, improved agent performance, and nearly a 50% reduction in turnover.

ConServe Collection Agency

George M. Huyler

Vice President of HR