Case Study: Caesars Windsor achieves clearer, faster hiring of top customer-service talent with Employment Technologies' Virtual Customer simulation

Caesars Windsor - Customer Case Study

Caesars Windsor, the largest casino resort in Canada with about 2,800 employees, needed a reliable way to sift through hundreds of applicants for each customer-facing role while maintaining its high service standards. To streamline hiring and identify top talent, Caesars Windsor partnered with Employment Technologies and adopted the Virtual Customer simulation as part of their screening process.

Employment Technologies’ Virtual Customer immerses applicants in realistic guest interactions to evaluate performance-specific skills, giving Caesars Windsor objective, legally defensible data that clarifies hiring decisions. The simulation became a key component of their screening, improved the applicant experience and employer branding, and proved easy to deploy and support—producing clear reports that help the resort consistently hire candidates who meet its service standards.

Caesars Windsor

Gary Filiatrault

CHRL CMS, Supervisor, HR Services