Case Study: BPO American achieves confident remote and onsite hiring with Employment Technologies

Bpo american relies on virtual hiring tools for remote and onsite staffing

BPO American, a leading U.S. contact center serving hospitality, insurance, healthcare, and government clients, needed a better way to hire both remote and onsite staff. To support its people-first, distributed workforce, the company turned to Employment Technologies and its virtual hiring tools, including EASy Simulations® for contact center roles.

Employment Technologies helped BPO American strengthen hiring with realistic job simulations, EASyView® Virtual Interviews, and the At Home Readiness Assessment. The result was greater confidence in hiring decisions, better candidate understanding of the role, and improved screening for remote work readiness—helping BPO American build a more effective team and serve clients more professionally.

BPO American

John Curry

Executive Vice President of Operations