Case Study: Midwestern Community Bank achieves lower turnover and $430,000 in savings with Employment Technologies

Bank Reduces Turnover, Saves $430,000 With Skills-based Hiring Solution

Midwestern Community Bank faced a high teller turnover rate of 47%, along with hiring and performance problems that led to early departures, cash-handling errors, and inconsistent customer service. To address the issue, the bank turned to Employment Technologies and its EASy Simulation for Tellers as part of the Hire Confidence® Solution.

Employment Technologies implemented a skills-based teller simulation and structured interview process that gave applicants a realistic preview of the role and helped the bank identify stronger candidates. The result was a 43% drop in new-teller turnover and a 38% drop in overall teller turnover, saving the bank $430,000 in one year. Training time also fell from three weeks to two, cutting it by one-third.