Case Study: Atlantis Paradise Island improves guest service hiring with Employment Technologies' Virtual Customer simulation

Atlantis Paradise Island - Customer Case Study

Atlantis Paradise Island in the Bahamas faced the challenge of hiring and developing staff who can consistently deliver exceptional guest experiences across a wide variety of roles. To address this, Atlantis HR piloted Employment Technologies' EASy Simulation® Virtual Customer to immerse employees in realistic customer‑service scenarios and assess their readiness.

Employment Technologies’ Virtual Customer simulation produced very positive feedback from participants, who found the interactions realistic and instructive, and helped clarify expectations around initiative and guest service. HR reported smooth integration, easy navigation, and useful reports—giving Atlantis a scalable tool to identify the customer‑service skills and mindset needed to staff thousands of positions and strengthen service consistency.

Atlantis Paradise Island

Edwin Zephirin

HR Leader