Case Study: U.S. Utility Company achieves 60% turnover reduction and $980,000 savings with Employment Technologies' EASy Simulations

60% Turnover Reduction, $980,000 Savings

U.S. Utility Company, one of the nation’s largest water and wastewater services providers serving more than 15 million people annually, faced nearly 45% employee turnover in its contact center and needed a better way to predict job performance and retention. In searching for an innovative hiring solution they discovered Employment Technologies and its EASy Simulations®.

Employment Technologies implemented two EASy Simulations® in the utility’s contact center selection process and tracked turnover over five years; turnover at the primary location fell from nearly 45% to below 15%, and a similar decline occurred when a second contact center adopted the simulations. The utility estimates $980,000 in savings at one contact center based on a $7,000 rehire cost per employee.