Case Study: Tyco SimplexGrinnell achieves 50% reduction in training attrition with Employment Technologies' EASy Simulation

50% Reduction in Training Attrition

Tyco SimplexGrinnell, a worldwide leader in safety and security, was struggling with high attrition during and after its call center training—roughly 20% lost during a four-week program and another 20% after completion—because their screening process couldn’t reliably identify which candidates had the drive and skills to succeed. This led to excessive training costs, poor staffing levels, and reduced operational efficiency.

Tyco SimplexGrinnell engaged Employment Technologies and implemented the award-winning EASy Simulation® for Contact Center Agents, an immersive “day in the life” assessment that more accurately predicts on-the-job performance. Employment Technologies’ solution cut training attrition in half (from about 40% to 20%), lowered overall department turnover to roughly 11–14% (nearly a 50% reduction), improved hiring quality and retention, and delivered measurable onboarding time and cost savings.

Tyco SimplexGrinnell

Matt Collins

Manager Service Resource Center