Case Study: Harvey Norman achieves streamlined performance management and a coaching & feedback culture with eloomi

Switching to a digital performance process in the retail industry

Harvey Norman, a retail chain in Ireland with about 1,000 users across 15 stores, needed to modernize and standardize performance management. After researching performance partners, they chose eloomi to replace inconsistent, paper-based appraisal processes and to provide a customizable system that can handle their complex company hierarchy.

eloomi implemented a phased solution—starting with performance coaching and feedback, followed by learning modules and development—allowing managers to set divisional goals while keeping consistent coaching and transparency company-wide. The eloomi platform has streamlined appraisals, reduced pen-and-paper processes, and helped embed a coaching-and-feedback culture across Harvey Norman’s stores.

Harvey Norman

Sean O'Sullivan

Talent Manager