Case Study: Icelandair Hotels achieves efficient, automated onboarding and reduced training time with eloomi

Switching to a digital onboarding process for efficiency in the hospitality industry

Icelandair Hotels, a Hilton‑franchised hotel chain in Iceland with about 1,000 users, was struggling with manual, onsite training and onboarding that consumed the Training & Development Manager’s time and risked inconsistent compliance and higher turnover. They chose eloomi and its eloomi LMS to digitize and automate training so new hires could be onboarded efficiently and learning could be delivered in regular, user‑friendly “Learning Moments.”

eloomi implemented its LMS with module builder, pre‑boarding and onboarding workflows and mobile access, enabling newcomers to be compliant on day one and productive within the first week. As a result, eloomi helped Icelandair Hotels cut the time and resources spent on training, deliver constant access to training from any device, and standardize onboarding to improve early performance and guest experience.

Icelandair Hotels

Alma Hannesdóttir

Training and Development Manager