Case Study: Rostelecom boosts quality management productivity by 20% with Eleveo QM Suite

Rostelecom boosts QM productivity by 20% with Eleveo

The customer, Rostelecom, faced a challenge where its quality management department was unable to meet its monthly call monitoring targets due to increasing call volumes, and it was considering costly additional hires. The vendor Eleveo addressed this with its Elevēo QM Suite and ScreenREC product to monitor calls and agent computer actions.

The solution implemented by Eleveo allowed Rostelecom to increase its quality management productivity by 20% within one year. This result enabled the company to avoid increasing headcount, saving on operational costs, while simultaneously improving its overall quality control.

Rostelecom