Case Study: Blue Cross Blue Shield of Massachusetts Shortens Call Center Onboarding with ELB Learning

Blue Cross Blue Shield of Massachusetts cuts onboarding time by 50% with ELB Learning

Blue Cross Blue Shield of Massachusetts faced high turnover in its call center due to an inefficient and lengthy 10+ week onboarding process that overwhelmed new hires. Partnering with ELB Learning, the organization sought a solution to reduce training time, improve effectiveness, and increase employee retention.

ELB Learning implemented a comprehensive solution, including a reimagined onboarding program with personalized learning paths and just-in-time support. The new strategy, which featured a blended training agenda and new eLearning modules, successfully cut training time by 50% and accelerated employees' time to productivity. The ongoing partnership continues to optimize content for a more flexible and effective learning environment.

Blue Cross Blue Shield of Massachusetts