Case Study: Union Solutions achieves 24x7 service continuity and faster root-cause resolution with eG Innovations' eG Enterprise

Union Solutions Keeps its Customer's Services Running Effectively with eG Enterprise

Union Solutions is a UK IT infrastructure integrator that delivers virtualisation and cloud-readiness services (FIT4Cloud) to help customers reduce cost, improve service and manage risk. Their customers needed a single “pane of glass” to monitor virtual platforms, applications, storage and network components because virtualization introduced new tiers and dependencies that made swift diagnosis and resolution of problems difficult.

Union chose eG Enterprise for its broad out‑of‑the‑box coverage, multi‑tenancy and web‑based deployment; the platform monitors virtual platforms, OSs, applications, storage and SNMP devices and applies event correlation and root‑cause analysis. Running as a 24x7 find‑and‑fix managed service from Union’s Kent NOC, eG Enterprise enabled faster diagnosis and remediation, SLA reporting and capacity planning—reducing outage durations and keeping customers’ services running effectively.

Union Solutions