Case Study: St. Charles Health System achieves unified monitoring and 50% faster caregiver logins with eG Innovations' eG Enterprise

Unified Monitoring Ensures Excellent Patient Care Through Major IT Transformation

St. Charles Health System, the largest medical provider in Central Oregon with four hospitals, more than 120 medical providers and about 3,800 caregivers, undertook a major IT transformation to virtualize desktops, upgrade Citrix environments and modernize infrastructure. With aging systems and rising clinical demands, the IT team—working with integrator Denali—needed real-time, end-to-end visibility across servers, hypervisors, Citrix components, storage and databases because existing monitoring tools lacked the depth and immediacy required to diagnose performance issues that could affect patient care.

St. Charles implemented eG Enterprise for unified, real-time monitoring and dashboarding. The solution delivered single-pane visibility, color-coded alerts and proactive diagnostics that sped root-cause identification, improved help-desk routing, and reduced mean time to repair. As a result, caregiver login times improved by 50%, critical outages were averted, patient-facing systems stayed more reliable, and St. Charles plans to expand monitoring beyond its current 5,500 users.

St. Charles Health System

Wendy Howard

Technical Specialist II