Case Study: SkyLink Data Centers achieves proactive Citrix performance management and 25% higher server density with eG Innovations' eG Enterprise

Thriving MSP Relies on Automated Citrix Performance Management For Maximum Datacenter ROI and Solid Business Growth

SkyLink Data Centers, a fast-growing MSP and the largest co-location provider in southwest Florida, needed to scale Citrix application and desktop services for a diverse client base without getting bogged down in reactive “break‑fix” support. Diagnosing performance problems was slow and manual, forcing staff to assume issues were internal and spend excessive time on log reviews instead of business‑facing work.

By deploying eG Enterprise’s unified, multi-tenant monitoring with automatic correlation, alerts and single‑pane visibility, SkyLink moved to fully proactive performance management and customer communication. The result: 25% higher server density (about $170,000 in hardware savings), the equivalent of 1–1.5 full‑time employees freed, 99% of issues known before customers call, faster deployments, higher SLAs, and new revenue opportunities such as monitoring-as-a-service.

SkyLink Data Centers

Jacob Ackerman

Chief Technology Officer