eG Innovations
55 Case Studies
A eG Innovations Case Study
The customer, Spadafy, is a managed service provider that offers secure VDI and professional services to healthcare providers. Their challenge was to effectively deliver and manage virtualized applications, including critical EMR systems like Epic and Cerner, for a wide range of hospital clients while proving that performance issues were not originating from their VDI infrastructure.
The vendor, eG Innovations, implemented its eG Enterprise solution to provide Spadafy with deep visibility into the performance of their virtual applications and infrastructure. This enabled Spadafy to identify and fix problems proactively, ensuring reliable service delivery for healthcare providers and effectively communicating with their customers by proving what was and was not at fault.