Case Study: Community Care Physicians achieves faster issue resolution and major time & cost savings with eG Innovations' eG Enterprise

Regional Healthcare Group Realizes Significant Time & Cost Savings with eG Enterprise

Community Care Physicians (CCP) is a regional healthcare organization serving about 1.2 million residents through 75 practices, 1,800 staff and 200,000 patients. With a complex environment of 750 servers (including 260 Citrix servers), 200+ medical applications, Office 365, multiple EHR systems and a seven-person Level 2/3 IT team, CCP struggled with limited monitoring, slow incident diagnosis, manual morning checks and difficulty proving infrastructure needs—issues that threatened staff productivity and patient care.

By deploying eG Enterprise, CCP gained end-to-end visibility, automated synthetic monitoring and AIOps-driven correlation in a single-pane console. The IT team cut mean-time-to-repair from around 20–30 minutes to five minutes, eliminated a 20-item morning checklist (saving 30–40 minutes daily), reduced incidents, improved capacity planning and justified hardware purchases—freeing staff to focus on security, upgrades and proactive support.

Community Care Physicians

Randy Mysliwiec

Manager - Information Systems