Case Study: Alverno Information Services achieves proactive Citrix and n‑tier performance management with eG Innovations

Prominent IT Services Provider to Healthcare Institutions Keeps its Citrix Infrastructure healthy with eG Innovations Software

Alverno Information Services, a division of the Sisters of St. Francis Health Services, provides IT services to seven major hospitals and more than 95 remote sites, supporting thousands of users and business-critical applications (including many delivered via Citrix). Managing this large, heterogeneous n‑tier environment made it difficult to pinpoint whether performance problems were caused by the network, servers, or applications—delays that directly affected patient care and administrative operations.

Alverno deployed eG Enterprise with nearly 100 agents to gain a service-oriented view of its Citrix farms and end-user experience. Patented root-cause analysis, prioritized alerts and time-of-day thresholding let staff see per-user performance, diagnose issues quickly, and act proactively. The result: faster, more accurate troubleshooting, reduced firefighting, expansion of eG monitoring across non-Citrix systems, and improved uptime and customer satisfaction.

Alverno Information Services

Dave Menten

Systems Administrator