Case Study: Partner Solutions Inc. achieves continuous insurance service availability and faster issue resolution with eG Innovations

Partner Solutions Keeps Insurance Services Running With eG Innovations

Partner Solutions is a Citrix Certified Solution Advisor that hosts turn-key insurance applications on a 300+ server VMware/Citrix environment so brokers can submit policies and claims quickly. As the broker base grew, the IT team relied on fragmented monitoring tools and homegrown scripts, leaving them reactive—slow manual troubleshooting caused outages and degraded broker productivity and revenue.

Partner Solutions deployed eG Enterprise to gain 360-degree visibility via a single web console with auto-diagnosis, analytics, and service-oriented dashboards. The result was faster root-cause detection and remediation, reduced downtime and support incidents, lower operational cost, better capacity right-sizing, and improved broker satisfaction and productivity.

Partner Solutions Inc.

Roberto Trombino

Technical Team Lead