Case Study: Claymark achieves unified IT visibility and faster problem resolution with eG Innovations' eG Enterprise

Leading Milling and Manufacturing Company uses eG Enterprise for Unified IT Infrastructure Performance Management

Claymark is a New Zealand–based timber processing and manufacturing company with global operations that rely heavily on IT for inventory, payroll, ERP and remote access via Citrix XenApp and VMware. With a small IT team and multiple point tools, Claymark suffered from limited visibility into application and virtualization tiers, causing intermittent Citrix lockups, SQL performance issues and reactive troubleshooting that often required costly external consultants.

After a two-week proof of concept, Claymark deployed eG Enterprise as a unified performance-monitoring solution to collect metrics and provide proactive alerts across Citrix, VMware and Microsoft applications. eG Enterprise quickly exposed memory leaks and other root causes, eliminated Citrix lockups, reduced mean time to resolve from hours to minutes, cut after-hours support costs, improved user satisfaction and gave the IT team full end-to-end visibility and better control — delivering rapid ROI.

Claymark

Martin Savory

Group Systems Manager