Case Study: Groene Hart Ziekenhuis achieves proactive, efficient IT operations and reduced downtime with eG Innovations

Leading Dutch Hospital Optimizes IT Operations with eG Enterprise

Groene Hart Ziekenhuis (GHZ) in Gouda is a regional hospital serving about 300,000 residents and treating 140,000 patients annually. After centralizing on a Citrix-based infrastructure with over 550 servers and 200+ medical applications, the six‑person ITOps team struggled with slow applications and limited monitoring that only reported up/down status. With the server estate growing and tight budgets, GHZ needed proactive, real‑time visibility to maintain excellent end‑user experiences for staff and patients.

Deploying eG Enterprise gave GHZ deep, end‑to‑end performance diagnostics, actionable root‑cause analysis, and AIOps features (like dynamic thresholds) that cut alert noise and enabled faster remediation. The hospital now reduces downtime and major outages, monitors more servers with the same staff, and reallocated an estimated €125,000 in consultant/work‑hour costs toward infrastructure improvements—restoring confidence in IT and allowing the team to focus on upgrades and patient care.

Groene Hart Ziekenhuis

Peter Bakker

Manager IT