Case Study: Higgins boosts user productivity and reduces support costs with eG Innovations' eG Enterprise

Leading Commercial Services Company Boosts User Productivity & Reduces Support Costs with eG Enterprise

Higgins, a Melbourne‑based commercial services company with about 800 staff across 11 branches, relied on a centralized but increasingly complex IT environment—Citrix XenApp, Exchange, SharePoint, mixed virtualization (XenServer, VMware) and IBM storage. With a small IT team using fragmented monitoring tools, performance slowdowns and outages were hurting user productivity and business processes, while root‑cause diagnosis was slow and manual.

After a rapid proof‑of‑concept, eG Enterprise gave Higgins a single web console with end‑to‑end, 360° visibility and automated diagnosis (immediately revealing a switch and memory issue affecting Citrix). The deployment cut troubleshooting time, reduced incidents and support costs, decreased downtime, increased user satisfaction and freed roughly 10% of IT time for strategic work, with easy onboarding for both in‑house and outsourced teams.

Higgins

Damian Davies

IT Manager