Case Study: Systemat Digital Hub achieves rapid root-cause detection, halved incidents and €55,000 savings with eG Innovations' eG Enterprise

Leading Benelux Citrix Service Provider Relies on End-to-End IT Performance Management to Improve Customer Satisfaction

Systemat Digital Hub, a leading Benelux Citrix service provider with six offices, two data centers and over a thousand customers, was struggling to deliver consistent cloud-based virtual desktops and apps. As its Citrix environment grew, troubleshooting became slow and inefficient: multiple siloed monitoring tools (like Microsoft SCOM and unused Citrix EdgeSight) made root-cause analysis difficult, inbound support calls and disconnections were frequent, KPI/ SLA reporting was manual and costly, and poor visibility drove unnecessary hardware spend.

The team deployed eG Enterprise for unified, end-to-end Citrix performance management, gaining a single pane of glass for rapid root-cause diagnosis and multi-tenant monitoring. Results included a 50% drop in inbound support calls (from 80 to 40 per day), elimination of disconnection incidents, €55,000 saved in CPU and storage within two months, reduced OPEX and staffing complexity, easier maintenance, and noticeably improved user experience and customer satisfaction.

Systemat Digital Hub

Etienne Coppin

Business Operations Manager