Case Study: Henrico County Public Schools achieves 51% faster root-cause identification and proactive virtual and physical application monitoring with eG Innovations' eG Enterprise

Large Public School System Learns a Lesson in Proactive Virtual & Physical Applications Performance Management

Henrico County Public Schools (HCPS), the fifth largest district in Virginia serving more than 48,000 students across 69 schools, faced growing pains as academic and business services moved onto a complex mix of physical and virtual infrastructure. With 70+ servers, virtual desktops, a district-wide learning management system and 25,000 student laptops, HCPS lacked end-to-end visibility into application response times, forcing slow, manual troubleshooting and frequent finger-pointing between teams.

After deploying eG Enterprise, HCPS gained consolidated, proactive monitoring with far fewer agents, single-agent coverage across platforms, layered root-cause analysis and automatic baselining. The district began seeing value in under a week, reduced time-to-identify root causes by 51%, enabled lower-skilled staff to resolve issues, and now catches and fixes many problems before users are affected, improving application performance and availability.

Henrico County Public Schools

Chris Lifsey

IT System Engineer