Case Study: KT&G achieves complete SAP ERP visibility and reduced MTTR with eG Innovations' eG Enterprise

KT&G leverages eG Enterprise to get complete insight into its SAP ERP landscape

KT&G, a South Korea–based food & beverage manufacturer with global operations and roughly USD 4 billion in annual sales, depends on a complex, multi-tier SAP ERP used by over 4,400 employees to run its supply chains and regulated business units. After a recent SAP upgrade, KT&G’s small IT team found native SAP tools left critical blind spots—especially for end-to-end transaction and user-experience monitoring—and needed a solution that would ensure accountability, security and 24/7 service continuity.

KT&G selected and deployed eG Enterprise on‑premises to provide unified monitoring across SAP ABAP/Java, HANA/MaxDB, Web Dispatchers, routers and more; built‑in metric thresholds, AIOps root‑cause diagnosis, ITSM integration, custom dashboards and automated reports deliver instant alerts and clear visibility into transaction performance. The result: faster detection and resolution of slow or stalled transactions, significantly reduced MTTR, improved SAP service quality for users, and an expected payback in under three years from efficiency gains.

KT&G