Case Study: KT&G achieves complete SAP ERP visibility and faster issue resolution with eG Enterprise

KT&G cuts SAP MTTR and pays back eG Enterprise in under 3 years

KT&G, a leading South Korean food and beverage manufacturer, faced challenges gaining comprehensive visibility into its large and complex SAP ERP system. Their in-house tools provided insufficient end-to-end monitoring, making proactive management and rapid issue resolution difficult for their small IT team. To address this, they selected the eG Enterprise solution from vendor eG Innovations for its superior SAP infrastructure and transaction monitoring capabilities.

eG Innovations implemented its eG Enterprise platform on-premises, providing unified monitoring, AIOps-based root-cause diagnosis, and automated alerting across KT&G's entire SAP landscape. The solution enabled proactive issue resolution, significantly improved service quality, and reduced system failure MTTR. KT&G estimates the eG Enterprise investment will pay for itself in under three years through IT efficiency gains and automated manual tasks.

KT&G