Case Study: Equalit achieves proactive, user-centric Citrix performance and user-experience monitoring with eG Innovations' eG Enterprise

IT Service Provider to Dutch Municipalities Shifts to User-Centric, Proactive Performance Monitoring with eG Enterprise

Equalit is an ICT shared-service centre supporting nine Dutch municipalities, about 2,500 users across 25+ locations, and a small IT team of 35. With a Citrix-based virtual desktop environment (around 80 XenApp servers and 700 VMs) and strict security requirements, Equalit found its legacy monitoring (Netcrunch) was server-focused and lacked Citrix- and user-centric visibility, leaving the team reactive and unable to reliably validate or diagnose user-reported issues.

Equalit deployed eG Enterprise for its Citrix expertise, end-to-end, cross-domain visibility and automated root-cause analysis. Within a week the team had 360° monitoring, user-experience dashboards, historical trends and proactive alerts that transformed operations from reactive troubleshooting to problem prevention, improved incident tracing and capacity planning, and delivered cost-effective, agent-less visibility into virtual machines.

Equalit

Martijn Langer

Coordinator of Operations & Service Desk