Case Study: Super-Server, LLC achieves proactive monitoring and improved customer service with eG Innovations' eG Enterprise

Growing IT Services Provider Enhances Quality of Service, End user Satisfaction with eG Enterprises Management Software

Super-Server, LLC is an application services provider spun out of Information Technologies Corporation to give mid-market companies a reliable, cost-effective hosted IT alternative. Hosting diverse customer applications on a Citrix-based, multi‑tenant environment with more than 3 TB of data, Super-Server needed high availability and fast problem resolution but was operating reactively—relying on user complaints, unable to quickly pinpoint whether issues were server, network or bandwidth related, and risking SLA breaches and slow provisioning.

By deploying eG Enterprise for real-time, end-to-end monitoring and proactive triage, Super-Server gained early‑warning indicators and rapid root-cause diagnostics down to individual users and virtual servers. The result was faster troubleshooting and provisioning, fewer service degradations, improved SLA compliance and end-user satisfaction, and better capacity planning and resource utilization.

Super-Server, LLC

Frank Butler

President