Case Study: RSVZ achieves 40% more Citrix users without increasing IT staff with eG Innovations' eG Enterprise

End-to-end Citrix Monitoring Boosts User Performance and Reduces IT Costs

RSVZ (Rijksinstituut voor de Sociale Verzekeringen der Zelfstandigen) is Belgium’s national social security institute for the self‑employed, supporting entrepreneurs across health insurance, pensions and more. The IT team struggled to manage a complex Citrix environment dependent on many other tiers (SQL, Active Directory, VMware, storage, file servers) while using tools like HP OpenView and Citrix Director that couldn’t correlate cross‑tier metrics or pinpoint root causes, making performance problems slow and costly to troubleshoot.

After a POC, RSVZ deployed eG Enterprise to gain true end‑to‑end visibility across all infrastructure layers. eG Enterprise let admins isolate issues in minutes (a Citrix caching problem was resolved in ~10 minutes), proved storage latency was affecting user experience, and enabled proactive mobile alerts—supporting a 40% growth in Citrix users (from 640 to 900+) without increasing IT headcount, reducing service tickets, accelerating projects, and giving the team confidence to expand VDI and integrate with ServiceNow.

RSVZ

Patrick Vanderbauwede

ICT Manager