Case Study: Business Process Outsourcer (BPO) achieves rapid VDI performance recovery and increased user productivity with eG Innovations (eG Enterprise)

eG Innovations Helps a Leading BPO Succeed in its Transformational IT Initiative

eG Innovations helped a global BPO that had virtualized user desktops with VMware vSphere and Horizon View after operators complained of slowness that cut data‑entry rates and revenue. The BPO’s siloed monitoring tools provided no end‑to‑end visibility, leaving administrators unable to identify the cause and facing a possible rollback to physical desktops.

eG Enterprise was deployed across the BPO’s Chennai, Manila and Columbia data centers to provide unified, synthetic and deep “in‑and‑out” monitoring. After resizing undersized VMs and using patented monitoring to pinpoint high TCP retransmissions, recommended Windows tuning was applied, which dropped retransmissions and restored VDI performance to parity with physical desktops. The outcome: rapid ROI, higher user productivity, centralized monitoring and much faster problem resolution enabling a successful VDI rollout.