Case Study: Independent Consulting Services achieves superior Citrix and Microsoft application performance with eG Innovations

eG Innovations Enables a Growing ASP to Deliver Superior Services for Citrix and Microsoft Applications

Independent Consulting Services, a Bermuda-based professional services firm, needed a better way to monitor and troubleshoot performance issues in its Evolution ASP service. As clients around the world connected through Citrix MetaFrame, the company struggled to correlate data across Citrix, Windows applications, Cisco devices, firewalls, and other infrastructure components, making traditional troubleshooting slow and difficult. eG Innovations provided the performance monitoring and management solution used to assess the environment.

eG Innovations delivered a remote Easy Evaluation and Performance Assessment engagement, with ICS installing the agents and eG analyzing performance through a web-based management console. Within days, the solution identified configuration issues, ruled out the Citrix farm as the problem, and helped reduce memory usage in key applications, improving server load and user response times. The result was faster root-cause analysis, proactive end-to-end monitoring, and a new monitoring service offering for ICS customers, creating additional revenue opportunities.

Independent Consulting Services

Rob Salmon

Chief Executive Officer