Case Study: GlassHouse achieves proactive, scalable Citrix managed services with eG Innovations' eG Enterprise

eG Enterprise powers GlassHouse’s Citrix Managed Services

GlassHouse is a Sydney‑headquartered cloud and workspace lifecycle management provider that delivers vendor‑independent consulting and Citrix expertise to help enterprises migrate and operate high‑performance desktop and application environments. As they expanded from pure consulting into Citrix managed services, GlassHouse faced a persistent challenge: built‑in Citrix tools offered limited visibility and required a scalable, multi‑tenant, cloud‑based monitoring platform to complement their expert team and support on‑premises and cloud deployments.

In 2016 GlassHouse selected eG Innovations’ eG Enterprise, hosted in AWS, to power its CloudControl/Magnify monitoring‑as‑a‑service. The platform’s Citrix connectors and multi‑tenant model enabled proactive daily checks, early issue detection, and capacity planning, letting GlassHouse reduce incidents and escalations, meet or exceed customer SLAs, scale their managed offering, and operate more efficiently—lowering the burden on their small consulting team and enabling competitively priced services.

GlassHouse

John Merryman

Managing Director