Case Study: Gemeente Heerhugowaard & Langedijk achieves faster IT issue resolution and reduced consultant costs with eG Innovations

eG Enterprise enabled gemeente Heerhugowaard & Langedijk to quickly solve IT issues without hiring many IT consultants

Gemeente Heerhugowaard & Langedijk, two Dutch municipalities undergoing a merger and supporting 800+ employees across 50+ servers and multiple application stacks, struggled with frequent IT outages that disrupted citizen services. Their legacy tool (WhatsUp Gold) only offered basic up/down checks, and siloed teams spent hours hunting for root causes, so they needed comprehensive, cross‑stack visibility to manage a rapidly changing infrastructure.

They deployed eG Enterprise (via partner PQR) to deliver end‑to‑end monitoring, user‑experience insights, trend‑based alerts and cross‑component correlation. The result was faster root‑cause diagnosis and proactive remediation, reduced reliance on external IT consultants, measurable cost savings, improved availability for employees and citizens, and greater IT team efficiency as they prepare the merged municipality and a future cloud migration.

Gemeente Heerhugowaard

Wietse Westerdijk

Head of Cluster Automation